Q: What is the Java Learning Center
Program?
A: Through the use of an online class environment, the Java
Learning Center program allows developers to see, hear, and read
the JavaOneSM
conference sessions using a multimedia tool. Taught by technology
experts, the session content reflects the most current, up-to-date
information available.
Q: It doesn't ask me for a password when I register. How do I get a password
to
log in with?
A: The password will be e-mailed to the e-mail address you entered for
registration
shortly after you register.
Q: How do I change my password?
A: You can change your password by logging in and changing your profile. You can find
the "Change Your Profile" link on the right hand side of your home account page when you are logged in.
Simply enter in a new password, retype the password to confirm and click on the update
profile button. Your password will be updated to reflect the new change.
Q: I have a password and userid but I cannot login to the sessions.
What
do I do?
A: There are several things to try: Sometimes, cutting and pasting the login
and
password leaves a 'blank' after the login name or password. Make sure it is the
exact ID and password since the verification is case-sensitive.
If you'd like to reset your password, click here and type in your e-mail address. This will reset
your
password and give you a new one. Then, try to log back in.
If you are still having problems, please ensure that your login ID and password
are
secure. Only one
concurrent session is allowed using a particular login ID and
password. The Java Learning
Center program monitors the use of the system and reserves
the
right to block
out abusers from the system. Please send a mail to
java_learning@sun.com
if you are unable to login.
Q: I forgot my password and the hint I entered while setting up my
password. What do I do now?
A: Send an e-mail to java_learning@sun.com
with your exact name, address, e-mail address and date of birth. Our
support engineers
will get in touch with you to see if we can help you. We should warn
you though, that unless your identity can be confirmed without any
ambiguity, we might not be able to reactivate the account.
Q: Why does it timeout and/or say cookies are not enabled?
A: Your cookies may not be enabled. Go to the Internet options, select
security,
and choose customize. Make sure both cookies are enabled. If you are still
having
issues, you may possibly be behind a firewall and cannot access the site from
there.
Q: Why do I see a "Powered by Mentorware" logo on the Java Learning
Center web site?
A: Mentorware, Inc., a Santa
Clara, California company, is providing the eLearning infrastructure by
which these
sessions are being brought to you.
Q: Do you have any special offers for users who refer others to take
a
session?
A: Currently we do not have a referral program in place. However, one
will
be announced shortly. Please check back here for more updates.
Q: What are the bandwidth requirements to run the sessions?
A: You will need at least 56K bps; a high speed connection is
recommended.
Q: Are there any other requirements to run the sessions?
A: Yes. You will need either a Netscape browser version 4.x or
above or
Internet Explorer version 4.x or above and a Macromedia Flash 5.0 plug-in
installed.
Q: The sessions are not working for me. What's the problem?
A: You may have the Macromedia Flash 4.0 plug-in
installed. You will need to upgrade your plug-in to Flash 5.0.
Q: Where do I get the free Flash 5.0 plug in?
A: Go to Macromedia's web site to get the Flash 5.0 plug-in.
Q: What is the pricing structure for the Java Learning Center
sessions?
A: Several options are available. Please
see
the price list for more details on prices.
Q: I don't have a credit card. How can I order a session?
A: You can order sessions and pay by check or by your company purchase
order. At the time of purchase, you must select "check" as the payment
type and instructions will be sent to you by mail on how to complete
that
transaction. If you would like to purchase sessions using a purchase
order,
fill out a online purchase order form. Only purchase orders for $495.95USD
or
more will be accepted. Only corporations or the government can issue
purchase orders. Make sure your Fed Tax ID number is on your PO.
Q: How long will I have access to the session I am taking?
A: Six months from the date of first entry into the session through the
learning tool. For users buying the VIP Pack, you will have access to
the VIP
Pack, you will only have access to the session for six months from the
initial date of first entry to the session.
Q: I have purchased a Session Pack and signed up for some of my allotted
balance to purchase sessions?
A: To make further selections by way of a Session Pack, select sessions from
you have finished making your selections from the catalog, click on the "My
to take you to the purchase screen. The default purchase option is your Session
Value Pack. Click on "Continue" to deduct from your balance.
Q: What is the redistribution policy for Java Learning Center session
materials?
A: The Java Learning Center program audio files, PDF files, and transcripts may not
be
redistributed electronically, on CD-ROM, or in printed material or on
the
World Wide Web, or by ftp, or translated to another language in part or
in whole by anyone outside of Sun Microsystems, Inc.
See the
Sun
Microsystems,
Inc. Legal Terms and the Sun Trademark and Logo
Usage
Requirements for further information about Sun's intellectual
property
rights. If you have any questions, please send an e-mail to java_learning@sun.com.
Q: What are the terms, conditions and privacy policy for using the
Java
Learning Center sessions?
A: The Java Learning Center sessions are monitored for excessive usage. If a session has been viewed to completion excessively, a warning e-mail will be sent out to the system abuser. For more information on terms, click here.
For more information on the privacy policy, click here.
Q: I am a Sun employee. How do I get access to the sessions?
A: Sun employees can obtain access to all available sessions in the Java Learning
Center program by going to SunU and searching on Regis for JavaOne conference sessions.
Q: Who do I contact for feedback, issues, etc. about the Java
Learning Center program?
A:
You can send any correspondence to java_learning@sun.com.
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