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The JTAPI specification is targeted at many different types and categories of telephony platforms including mobile phones, PBXes, IVR (interactive voice response systems), computer telephony servers, ACD (automatic call distributors), and call centers. These platform types have widely differing capabilities that require them to implement one or more optional sets of JTAPI packages and/or methods within a package in order to achieve the functionality desired by the industry. Many RIs and CTS, each customized to each telephony platform category, would need to be written to adequately cover all the target platform types. A comprehensive RI and CTS that covers and tests all combinations of optional JTAPI functionality would be exceedingly difficult to achieve in practice and be of questionable usefulness to implementers.
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